This website, www.oceansalive.co.nz, is owned and operated by Dive Tek Limited, also referred to as “Oceans Alive.”

By accessing and using our website, you agree to the terms and conditions outlined below. Please review these terms carefully, as your use of the website constitutes acceptance of them.

We reserve the right to modify these terms and conditions at any time. Therefore, we recommend that you check them periodically whenever you visit the website.

These terms and conditions are governed by New Zealand law and will be interpreted accordingly. By using this site, you agree to submit to the non-exclusive jurisdiction of New Zealand Courts. Any failure on our part to enforce any part of these terms does not constitute a waiver of that part or any other part. If any provision of these terms is deemed invalid, unenforceable, or illegal, the remaining provisions will continue in full force.

If you have any questions or concerns regarding the website or these terms, please contact us.

Users Outside of Aotearoa

This website is managed from New Zealand. The information provided may not be suitable or available for use in other jurisdictions. If you choose to access our website from outside New Zealand, you do so at your own risk and are responsible for complying with the laws of your jurisdiction.

Purchasing from www.oceansalive.co.nz

Oceans Alive offers a convenient, quick, and secure online shopping experience. Products displayed on our site can be purchased using a secure online transaction facility via MasterCard or Visa. Rest assured that your credit card details are protected by the latest security measures and are only used for transaction fulfillment or as authorized by you or permitted by law.

Purchases from our online shop are intended for personal use only, and you may not purchase goods for resale. Ownership of products transfers to you only after full payment has been received, including any delivery charges. You are responsible for providing accurate delivery information. Oceans Alive is not liable for any additional costs due to incorrect delivery details. Shipping times may be extended during sale periods, holidays, or extreme weather events.

Oceans Alive accounts and services are for personal use only. Any commercial use, including the resale of products, is a breach of our terms. If you violate or are suspected of violating these terms, we reserve the right to suspend your account. All decisions are final and at the sole discretion of Oceans Alive.

Pricing

All prices and delivery charges on our website are in New Zealand dollars (NZD) and include New Zealand GST where applicable. We reserve the right to change prices and delivery charges at any time. If this occurs after you’ve placed an order, we will notify you before processing.

The supplier is not liable for any failure or delay in performance due to events beyond reasonable control. Contracts for purchasing products via our service, along with any related disputes or claims, will be governed by New Zealand law. Such disputes are subject to the non-exclusive jurisdiction of New Zealand courts.

Security

We use Windcave’s secure Hosted Payment page to process online orders, ensuring a safe and fast shopping experience. Windcave is committed to safeguarding your data, using advanced security technologies and procedures to protect your personal information. For instance, sensitive information like credit card numbers is transmitted over the internet using SSL encryption, and personal information is stored in secure servers with limited access.

Shipping

We only ship within New Zealand. For international purchases, please contact us first. Shipping fees will be quoted at checkout.

Delivery

We aim to dispatch orders on the same day we receive payment confirmation, though processing may take 1-2 days during busy periods. Delivery times vary based on location and local disruptions:

• North Island: 1-3 days
• South Island: 5-8 days

Please note these are estimates, not guarantees. If you encounter any issues, contact us at +64 6758 3348 for assistance. All deliveries require a signature unless otherwise instructed.

Refunds

Oceans Alive is committed to providing high-quality products. If you are not completely satisfied with a product, return it in its original condition within 14 days of receipt for a replacement or refund. If we made an error with your order, we will send a replacement and a prepaid return bag for the incorrect item. We do not provide refunds for change of mind, so please choose carefully. If goods are faulty, we will fulfill our obligations under the Consumer Guarantees Act.

Account Arrears

Any unpaid invoice/account will incur an additional 10% fee for each month it remains unpaid, starting 6 months after the original invoice date.

Contact Details

For any queries regarding shopping with Oceans Alive, please email us at john@oceansalive.co.nz or call +64 6758 3348.

Copyright

Oceans Alive is a trademark of Dive Tek Limited. Dive Tek Limited holds the copyright and other intellectual property rights to the material on this website unless otherwise permitted by the owner. Unauthorized use of these rights may constitute an infringement.

Your Privacy and Security Online

We have implemented a Privacy Policy to protect your personal information. By using our website and providing information, you consent to the collection, storage, use, and disclosure of your personal information in accordance with our Privacy Policy.

Disclaimer

Oceans Alive and its affiliates are not liable for any direct, indirect, special, consequential, or punitive damages arising from your access to or inability to access our website. This includes any alleged damages from viruses, reliance on the website’s content, or any other related claims.

Limitation of Liability

If you acquire goods or services from us for business purposes, the Consumer Guarantees Act 1993 does not apply. We exclude all liability except where we have acted in bad faith. This exclusion extends to our employees, contractors, agents, and anyone else involved in providing services under your agreement with us. Our maximum liability is limited to the value of any faulty products or services supplied.