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TRY SCUBA

DIVE COURSE POLICIES

Theory

It is crucial to complete your online training before the start of your course. This allows you time to absorb technical information, think of any questions, and ensures that we can progress efficiently through the theory sections. Failure to complete the theory portion will prevent you from participating in the confined water sessions or open water dives, potentially leading to the cancellation of your course without a refund.

Swim Test

You are required to complete a swim test, which involves swimming 200 meters (or 300 meters using a mask, fins, and snorkel) using any stroke without a time limit, and floating or treading water for 10 minutes in deep water.  We will do the swim test in the pool before your Open Water Dives.

Medical

Please review the SSI Medical Statement thoroughly and answer all questions honestly. If you answer “YES” to any questions, you must obtain a medical clearance certificate from a qualified doctor before the course start date. Failure to do so will result in your inability to participate in the course, and this will be treated as a cancellation, requiring rebooking at full price.

• If you fail the medical before starting the course, then we will refund your course cost minus $200 to cover the online course component

• Failed medicals after the start of your training program will result in the forfeiture of 100% of the course cost.

Payment

All prices include GST and are quoted in New Zealand Dollars. Payments can be made by credit card, debit card, or direct account transfer. We use BNZ to process your payments securely. Your credit card details are never shared with us.

Course Payments

To secure your spot, all courses require full payment on enrollment.

Session Cancelations, Rescheduling and No Shows

We understand that plans can change. If you need to reschedule your pool or open water dive session, please give us at least 36 hours’ notice.

Failure to attend three booked sessions will mean that you will be put on the next available course which could be several months away.

We do not accept cancellations due to change of mind or COVID-related reasons. Once your course has started, no refunds will be issued if you cannot or choose not to complete your course.• If SSI online training material has been issued, $200 will be non-refundable if the course is cancelled.

  • Access to the SSI Training materials will expire twelve months after you first start the online training.
  • Failure to complete the course requirements within 12 months may result in additional charges to complete the course later. If you decline to pay these fees, a referral document valid for six months will be issued.

Open Water Diver Cancellation Policy

  • Failed swim test: No refund on course material and certification fee.
  • Failed dive medical: Full refund if notified 14 days before the course start date.
  • Dropout after dives 1 & 2: No refund without a valid medical reason.
  • Dropout before dives 1 & 2: Refund rates will depend on what has been completed, and management will discuss this with you.

Weather

Diving is a weather-dependent activity. Our experienced team prioritizes safety when deciding on suitable diving conditions and locations. If weather conditions are unsuitable, we will reschedule and offer alternative dates. Unfortunately, we cannot provide refunds for partially completed courses due to weather.

Additional Training

Our course schedules are designed to balance learning time and efficient progress, suiting most students. However, if additional time is needed to master the course requirements, we can arrange extra sessions with an instructor at a rate of

  • Charges for each extra pool session = $75.00 per person
  • Charges for extra open water dive session =: $150 per person

Language

Course materials, including manuals and exams, are available in multiple languages. However, unless a course is specifically advertised in a particular language, instruction will be in English. You must be able to understand spoken English for safety and learning purposes. If you need course materials in another language, please contact us.

Dates

We will not be held liable in any way for courses that were purchased to be finished for a specific date (like a dive holiday), that are not completed due to unforeseen circumstances such as weather, staff illness, or unavailability.

Please remember that you are booking a course, not a certification. All dive courses have key performance requirements, and if these are not met, we cannot certify you.